Privacy Policy

2. Information We Collect

We collect information you provide directly and information collected automatically:

Information You Provide

• Account Information: Email address, password, name, phone number
• Profile Information: Job title, skills, experience, location, bio, day rate, availability
• Work History: Previous contracts, vessels, companies, roles, and durations
• Certifications: Qualifications, certificates, expiry dates
• Uploaded Files: Profile pictures, certification documents, CVs
• Company Information: Company name, description, location, industry sector
• Job Postings: Role descriptions, requirements, rates, dates
• Communications: Messages sent through our platform
• Reviews: Feedback and ratings you provide
• Payment Information: Billing details processed through Stripe

Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on platform
• Log Data: IP address, access times, referring URLs
• Location Data: General location based on IP address or timezone

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Enable connections between Contractors and Clients
• Process job applications and contract offers
• Send notifications about applications, messages, and account activity
• Send certification expiry reminders and job alerts
• Process payments and manage subscriptions
• Provide customer support
• Analyze usage patterns to improve user experience
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations

4. Information Sharing

We do not sell your personal data. We share information in the following circumstances:

With Other Users

Contractor profiles (including work history, certifications, and reviews) are visible to subscribed Clients. Client/Company profiles are visible to Contractors. Messages are shared between conversation participants.

With Service Providers

We use trusted third-party services:

• Stripe: Payment processing and subscription management
• SendGrid: Email delivery for notifications and alerts
• Vercel: Hosting, analytics, and performance monitoring

These providers only access data necessary to perform their services and are contractually obligated to protect your information.

Aggregated/Anonymized Data

We may share anonymized, aggregated data to provide industry insights such as average day rates, common certifications, or market trends. This data does not identify individual users.

Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, safety, or property.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Understand how you use our platform
• Improve our services based on usage patterns

We use Vercel Analytics and Speed Insights to understand platform performance and user behavior. This data is used to improve our services and is not sold to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (HTTPS), secure password hashing, and access controls. However, no system is completely secure, and we cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing emails
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at privacy@marinehub.io or use the account deletion feature in your account settings.

9. International Data Transfers

Marinehub operates globally, and your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

10. Children's Privacy

Marinehub is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

11. GDPR Compliance (EEA Users)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to lodge a complaint with a supervisory authority
• Right to object to processing based on legitimate interests
• Right to restrict processing in certain circumstances

Our legal bases for processing include: performance of contract, legitimate interests, consent, and compliance with legal obligations.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising privacy rights

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of Marinehub after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Business Name: Marinehub (Oceanlab Systems Pty Ltd)
• Privacy Inquiries: privacy@marinehub.io
• General Inquiries: info@marinehub.io